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Customer Experience Manager

 

PureB2B is a data-driven marketing platform that offers lead generation and data services that accelerate the technology sales process by identifying intent among technology buyers. Founded in 2009, PureB2B helps marketers meet the ever-changing demands of B2B sales. With an audience of more than 30 million SMB and enterprise buyers, we provide a sophisticated range of marketing solutions:

  • Content Syndication •Data Solutions
  • Account-Based Marketing •Marketing Qualified Leads
  • Data Driven Intent Marketing Network
  • Pure Email We are proud to be ranked as one of the Fastest Growing Privately Held Companies in the U.S for five years in a row.

Job Description:

  • Analyze all client programs prior to launch for clear goals and objectives by other key PureB2B teams.
  • Ensure proactive touches with clients are happening at various stages.
  • Daily monitoring of assigned client programs to ensure they are running according to plan.
  • Execute efficient launch of PureB2B campaigns and monitor progression daily to ensure completion by target end date
  • Work hand-in-hand cross functionally with other PureB2B teams. 
  • Proactively focus on ways of improving client relationships.
  • Partner with Sales in developing account strategies.
  • Serve as main point of contact for new and existing clients.

Requirements:

  • 3 + years of Client Service or Account Management experience.
  • Adaptable, team player
  • Highly organized and detail oriented.
  • Team plyer to work cross functionally and with-in the department
  • High degree of proactive problem-solving skills.
  • Demonstrated account and client relationship management.
  • Strong skills with regards to critical thinking, communication, and writing .
  • Expert Communication skills both verbal and written

Why work for and with us:

  • Experience direct mentorship from the industry experts who have built our best-in-class team
  • Sharpen your skills and career growth as you render your direct contribution and involvement in the company
  • We have a fantastic business and work culture that encourages team effort, responsibilities and good relational values
  • We offer a competitive salary and benefits package to commensurate your skill set, experience and role in the company

PureB2B is an equal opportunity employer; M/F/D/V are encouraged to apply

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